Managing the Organization

This course will prepare you to manage and lead your organization through improved communication, motivation, team building, project management, problem-solving, and decision-making skills. Property and facility managers who take this course will be able to further develop their group leadership and management techniques and abilities, and analyze and improve their relationships with staff, colleagues, and owners.

Learning Objectives

Upon successful completion of this course, learners will be able to:

  • Understand and demonstrate what motivates staff and how to use techniques to influence staff behavior.
  • Demonstrate the importance of communication and marketing and provide tools and techniques for the manager.
  • Provide a framework for organizing the functions associated with facilities management and the rationale for organization configurations.
  • Demonstrate the importance of problem-solving and provide problem-solving tools necessary for managers to guide staff in problem-solving activities.
  • Apply your learned skills and abilities to a sustainability-driven building upgrade case study.

Major Topics Covered

  • Managerial skills and tools
  • Leadership styles and relationships
  • Types of organizations
  • Team building, leadership, and motivation
  • Planning, controlling, and decision making
  • Problem-solving techniques
  • Project and change management

Table of Contents

  • The Foundations of Management
  • Establishing and Maintaining Professional Relationships
  • Organizational Culture
  • Keys to Managerial Communication
  • Effective Group and Team Leadership
  • Motivating Employees
  • Planning, Controlling, and Decision Making
  • Problem Solving
  • Managing Change
  • Course Summary and Case Study Wrap-Up
deliverymethods

This course is available through the following delivery options:

  • Online Self-Paced
  • Collaborative Virtual Learning
certifications

This course does not apply to any BOMI certificates.

desingations

This course applies to the following BOMI designations:

  • RPA® – Real Property Administrator
  • FMA® – Facility Management Administrator
  • SMA® – System Maintenance Administrator